Monday, May 16, 2022

7 Best Practices for Handling Funeral Home Phone Calls

When trying to identify a person in need of comfort or support, you can rely on these visual cues to help you discern how best to help the person through their grief. When speaking to someone over the phone, however, your capacity for compassion is blindfolded, forcing you to rely on subtle clues to determine the emotional state of the person on the other line.

State-By-State Updates for FEMA’s COVID-19 Funeral Assistance Program

Since April 2021, the Federal Emergency Management Agency has shelled out over $278 million to families for funeral costs related to COVID-19 deaths.

How Much Does the Name of a Funeral Home Matter?

With over 40 years of consolidation, many independent funeral businesses find themselves with a collection of brand names. Certainly, when making an acquisition, the inclination is to keep the acquired firm’s name — after all they were a successful business, and you paid a lot for it, so why make a change that could undermine the firm’s reputation in the community?

I Applied to the FEMA COVID Funeral Assistance Program: Here’s What I Learned

I was able to apply as a “co-applicant” on behalf of several clients who had suffered a loss due to COVID and below is a synopsis of my experience so you can know what to expect in the process of applying and timeline for receiving a check.
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Thinking Outside of the Box: Interview with Funeral Leader Connor Moloney

What excites Connor Moloney most about the funeral service industry is the new technology that is available to create unique and innovative ways to serve families.

Bracing for the End: How Death Doulas Make All the Difference

A relatively new option for the dying and their family members, death doulas provide non-medical emotional support and assist in navigating the end-of-life process. They advocate for the wishes and final preferences of a dying person while serving as a calming presence for loved ones.

How to Maximize the Value of Your Cremation Recycling

The question asked most often by crematory owners is, “How do you compare to other recyclers?” This is a difficult question to answer because it’s hard to know what their experiences have been like. Recycling companies all operate differently.
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Planning Preneed Events That Work: Interview with Funeral Leader Margarita Hernandez

With the internet and social media, today’s consumer is inundated by information, so how do you cut through all of the noise and engage with them in a meaningful way?
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Interview with a Funeral Leader: Bill Wappner

William “Bill” Wappner is a trusted authority in the deathcare industry, previously serving as president of the National Funeral Directors Association and the Ohio Funeral Directors Association.

5 Ways Funeral Professionals Can Prepare for Power Outages

It’s not so much a question of if your firm will be impacted by a power outage in the future, but when. Taking proactive steps in advance can greatly minimize the impact these unpredictable events can have on your funeral home.