PRESS RELEASE
Funeral homes and the communities they serve are already feeling the impacts of the COVID-19 epidemic. Legacy’s full-service platform has deployed significant resources and fast-tracked critical new products to support our funeral home partners with emergency obituary updates, consumer-focused end-of-life resources, and remote funeral participation.
Emergency Obituary Issues
All our resources are available to the funeral home community. Any funeral home staff member can reach out to our dedicated funeral home support team 7 days a week for help with obituary updates:
Contact: fhsupport@legacy.com; 888-397-9494, press 0, then option 2.
Hours: Email: 5:30am – 10pm Central Time, daily. Phones: 8am – 6pm CST, daily.
Response time: Emails typically receive a response within one hour, often less.
Families can also reach out to our customer support team directly for assistance at info@legacy.com or 888-397-9494, option 0.
Online Funeral Video Services
Legacy has partnered with Tukios to help funeral homes and the bereaved offer remote video services that reinforce social distancing.
Now, funeral homes can leverage Tukios’ industry leading platform to upload video recordings of funeral services, so those unable to attend can watch the service once it has concluded. Tukios will host the video, create the URL, and work with Legacy to update the obituary.
To get started, funeral homes can contact Tukios at support@tukios.com or 801-682-4391.
If a funeral home already has a video hosted online, they can easily add it to a Legacy obituary by contacting our Support team at the information listed above.
News, Guides and Resources
During the weeks ahead, we will be providing regular updates, resources, and advice on funeral planning during the epidemic. Here are some timely resources:
For funeral homes
Coronavirus Funeral Services FAQ for Funeral Directors
For your families
Funerals During COVID-19: How to Plan
Video Funerals Help Families Mourn During COVID-19
Stay Updated
We welcome anyone to sign up for our newsletter or visit new.legacy.com/coronavirus-information/ to keep up to date on our coverage.
