Monday, December 5, 2022

Neptune Society Accused of ‘Unlawful Business Practices’ in Lawsuit Filed by CA Attorney General

By Managing Editor Courtney Gould Miller and Editor Kara Apel The Neptune Society is facing a lawsuit from the...

Could Evening Visitations Become Part of the Past? It’s Time to Course-Correct

2020 was the year of drinking out of the fire hose. Like many of you, we experienced a phenomenal surge in call volume. Was it COVID, possibly the aging of the Baby Boomers, or maybe just the law of large numbers? Whatever it was, 2020 seemed like a scramble from beginning to end.

7 Best Practices for Handling Funeral Home Phone Calls

When trying to identify a person in need of comfort or support, you can rely on these visual cues to help you discern how best to help the person through their grief. When speaking to someone over the phone, however, your capacity for compassion is blindfolded, forcing you to rely on subtle clues to determine the emotional state of the person on the other line.
video

How a First-Generation Funeral Home Owner Has Found Success: Interview with Funeral Leader Rick...

Rick Carrillo recently spoke with Marilyn Jones Gould, president of MKJ Marketing, to share his experiences as a first-generation funeral director and why serving his community has always been his dream.

State-By-State Updates for FEMA’s COVID-19 Funeral Assistance Program

Since April 2021, the Federal Emergency Management Agency has shelled out over $278 million to families for funeral costs related to COVID-19 deaths.

I Applied to the FEMA COVID Funeral Assistance Program: Here’s What I Learned

I was able to apply as a “co-applicant” on behalf of several clients who had suffered a loss due to COVID and below is a synopsis of my experience so you can know what to expect in the process of applying and timeline for receiving a check.

10 Ideas Funeral Directors Can Share with Families During COVID-19

More than anyone, those in funeral care understand how beneficial it is to pay tribute when a friend or family member dies. That’s why it’s important to have ideas on hand for families so they can begin the grieving process when normal rituals aren’t possible.

Market Cannibalization: What It Means And Why You Should Care

The introduction and growing popularity of e-commerce cremation arrangements have raised the question and discussion of cannibalization within the funeral profession. Many are wondering: “Will families that would have paid the funeral home’s traditional pricing for cremation opt instead for their online offering?”

The Whole World Was Watching: Long Island Firm Serves Family of Gabby Petito

Gabby Petito is a name everyone across the country — and the world — became familiar with after the 22-year-old disappeared during a cross-country van trip with her fiancé.

How Much Does the Name of a Funeral Home Matter?

With over 40 years of consolidation, many independent funeral businesses find themselves with a collection of brand names. Certainly, when making an acquisition, the inclination is to keep the acquired firm’s name — after all they were a successful business, and you paid a lot for it, so why make a change that could undermine the firm’s reputation in the community?