Monday, December 5, 2022

7 Best Practices for Handling Funeral Home Phone Calls

When trying to identify a person in need of comfort or support, you can rely on these visual cues to help you discern how best to help the person through their grief. When speaking to someone over the phone, however, your capacity for compassion is blindfolded, forcing you to rely on subtle clues to determine the emotional state of the person on the other line.
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What Matters Most to Millennials Planning Funerals

As millennials age, they are engaging more with the funeral process, whether as a secondary decision-maker for extended family, or even navigating the death of a parent.

NFDA Will Bring the Funeral Service Profession Together Again at the 2021 International Convention...

The National Funeral Directors Association (NFDA) is bringing the funeral service profession together for the 2021 International Convention & Expo, taking place October 17 through 20 in Nashville, Tennessee.

Market Cannibalization: What It Means And Why You Should Care

The introduction and growing popularity of e-commerce cremation arrangements have raised the question and discussion of cannibalization within the funeral profession. Many are wondering: “Will families that would have paid the funeral home’s traditional pricing for cremation opt instead for their online offering?”

How Much Does the Name of a Funeral Home Matter?

With over 40 years of consolidation, many independent funeral businesses find themselves with a collection of brand names. Certainly, when making an acquisition, the inclination is to keep the acquired firm’s name — after all they were a successful business, and you paid a lot for it, so why make a change that could undermine the firm’s reputation in the community?

What Decreasing Life Expectancy Means for the Funeral Industry

While funeral services have been preparing for the long life expectancy of the huge baby boomer generation, we may not have been preparing for the possibility of more deaths from younger generations occurring shortly after or even during many projected boomer deaths.

FEMA Is Now Accepting Applications for Funeral Assistance: Here’s What You Need to Know

Starting today, April 12, FEMA is now accepting applications for financial assistance related to funerals, cremations, and interments for those who died from COVID-19.

Not Your Average Funeral Director: Meet Clay Roberson

By Leader Editor Kara Apel Editor’s note: When you grow up in a family-owned business, it can seem like...

How to Build a Successful Online Cremation Business

Consumers rely on websites and apps for almost everything these days, so why would we expect anything different in the deathcare industry?

In the Age of Information, Misinformation About Cremation Recycling Just Doesn’t Cut It

The desire to always have the answer can be a slippery slope in any business, and plenty of people can make the mistake of regurgitating bad information in an effort to produce a response. Here's what you need to know.